Elfhouse Christmas Post – Refunds and Returns Policy

Refunds & Returns 🎄✨

A Little Note from the Chief Elf

Every Elfhouse Christmas Post letter is individually personalised, handwritten and created especially for its recipient. Because of this, once the Chief Elf has begun preparing your letter, we are unable to accept returns or provide refunds.

If you change your mind after placing your order, please contact us as soon as possible. We offer a 48-hour cancellation period, provided the Chief Elf has not yet begun preparing your personalised letter.

If your order is cancelled within this period and preparation has not begun, you will receive a full refund to your original payment method.

Once your letter has entered preparation, we may be unable to cancel the order or provide a refund, as your letter will have been individually created especially for your recipient.

Your Personalisation ✍️

The information you provide when placing your order is used by the Chief Elf to create your recipient’s very own personalised letter.

Please take a moment to check the information you’ve provided before completing your order. And remember — you are the one who knows your recipient best!

If there is anything you do not want mentioned in their letter, please tell the Chief Elf in the personalisation section.

You can also use this section to tell us about anything the Chief Elf should know when writing their letter, including sensitive circumstances or subjects that should be handled with a little extra care.

Made a Mistake? Don’t Worry! ❤️

Even the Chief Elf’s helpers make the occasional mistake!

If you notice a spelling mistake or another error in the information you’ve provided — for example, a misspelt name — please email us as soon as possible at elfhousepost@kfjbookings.co.uk.

Where possible, we’ll make corrections before your letter is handwritten and posted.

Because every letter is individually created, we cannot guarantee that changes can be made once preparation or handwriting of your letter has begun.

We cannot accept responsibility for errors in the personalisation where the information supplied by the customer was incorrect and we were not notified of the error before preparation began.

Damaged or Incorrect Letters 💌

If your letter arrives damaged, or there is an error in the personalisation that was caused by us, please contact us as soon as possible after receiving it.

The Chief Elf will investigate what happened and, where appropriate, we will arrange a replacement or refund.

Delivery by Elfhouse Christmas Post 🎅

Your letter will be sent by Royal Mail First Class post on the dispatch date selected at checkout.

Please remember that the dispatch date is the date your letter is posted, not a guaranteed delivery date. Royal Mail delivery times are outside of our control.

If your letter does not arrive within a reasonable period after the expected delivery window, please contact us and we’ll look into it for you.

Elfhouse Christmas Post
Handwritten with a little Christmas magic. 🎄✨